Conditions for Accounts, Offers and Payments
These clauses summarise our account, payment and promotional conditions. The current detailed casino terms and the conditions attached to a selected offer apply to registration, deposits and play. Our team can explain an account requirement or clarify which conditions apply to a particular promotion or payment.
Identity and operation. Fortunica is operated by Promotech B.V., licensed by the Curaçao Gaming Authority. References to we, our and us concern the casino service described here. Your use of an account, game or promotion also involves the conditions displayed for that particular activity, which should be read before you participate.
Age and eligibility. Gambling is restricted to eligible adults under the age requirement stated below. Location restrictions in the current terms apply to registration and deposits. The eligibility rules apply regardless of the language used on these pages or the account currency selected, including GBP. Ask our team about an eligibility question.
One personal account. Register only one account using your own accurate details. A duplicate account is not an appropriate solution to forgotten access or incorrect information. Ask support about the existing profile instead. Keep your access private and do not let another person use your account for gambling or payments.
Registration information. Enter your e-mail, password and currency before completing the personal-details stage. Google sign-up is also offered, and providing a phone number is optional. Your profile information needs to agree with the documents and payment ownership evidence used for verification. Contact support if a detail needs clarification or correction.
Returning access. Use your registered e-mail and password, or the Google connection associated with the account. The password-reset control helps with forgotten credentials. Never send your password to support or another person. If access fails, describe the problem through live chat without creating an additional account to work around it.
Verification evidence. KYC is required before the first withdrawal. Evidence can include photo ID, proof of address, a bank statement and payment ownership documents. Card photographs should expose only the first six and last four digits, with the CVV hidden. Follow the specific document request and ensure the details match your profile.
Payment ownership. Use a payment method belonging to you. Withdrawals return through the method used to deposit and to an account in your name. Visa, Mastercard, Paysafecard, bank transfer, Bitcoin, Ethereum and USDT are our named payment options. Follow the cashier instructions for the actual method available to your account.
Deposit and withdrawal minimums. The general deposit minimum is £10 and the withdrawal minimum is £20. A selected promotion can require a higher qualifying deposit, so check both amounts before funding. At least the full amount of the last deposit must be wagered before withdrawal; a fee may apply to unplayed funds.
Welcome selection. The registration window lets you choose casino or sport, or switch the welcome selection off. The casino pack offers Up to £3,000 + 250 free spins through qualifying deposits. The total depends on the qualifying stages and opening option. Cash matches are calculated from the qualifying deposit, up to each stage cap.
Activation and expiry. Activate each casino welcome stage in your profile before depositing; no welcome code is required. An activated stage remains available for 72 hours. Once promotional credit arrives, wagering must finish within five days or the bonus is removed. The activation window and wagering deadline are separate conditions to track.
Wagering and conversion. Casino welcome cash bonuses require 40x wagering and free-spin winnings require 30x wagering. The maximum conversion of bonus and spin rewards into cash is 5x the qualifying deposit. Real money is used first, with promotional money recorded separately. The active reward determines the calculation used for qualifying promotional play and cash conversion.
Game and stake conditions. Casino-pack wagering uses eligible slots with specified contribution rates. Some slots contribute partially and some studios are excluded; live tables do not clear it. The maximum promotional stake is £5 per spin, including feature purchases. The full feature-purchase cost counts towards that ceiling during active promotional play.
Early withdrawal and bonus eligibility. A withdrawal before wagering completion forfeits the bonus, free spins and Wheel of Fortune spins. Bonus claims are limited by person, household, device, IP and payment method. The promotion conditions define reward eligibility and forfeiture. Support can explain how a withdrawal request affects an active promotion.
Other promotional rewards. Weekly offers, cashback, reloads, loyalty rewards and tournaments each have their own qualifying actions and conditions. The requirements attached to each selected reward determine qualifying play and conversion. Cashback is credited as bonus money using its stated calculation, with the applicable wagering, credit schedule and cashout conditions.
Sports conditions. Sports welcome wagering is separate from casino wagering. The betting pack uses qualifying odds for singles or accumulators, while Sports Reload has its own wagering, stake ceiling and completion period. Qualifying sports play follows the selected offer's requirements and the relevant market settlement rules. Casino-game contribution rates apply separately to casino promotions.
Withdrawal processing. Processing windows begin after verification and depend on the amount band. Provider schedules, weekends and public holidays can affect progress. The applicable amount band and provider schedule determine the processing window. See our payments explanation for the bands and contact support with the amount, method and displayed status of the particular request you want explained.
Withdrawal ceilings. A £1,000 transaction limit and a £20,000 limit across thirty days apply alongside a daily ceiling. Additional limits may apply where withdrawals substantially exceed lifetime deposits. Processing bands and transaction ceilings apply together. The cashier team can explain how the daily and longer-period limits apply when requesting withdrawals from a larger balance.
Personal limits and closure. Set affordable boundaries and ask live chat about restricting deposits, limiting play, taking a break or self-exclusion. Clarify what the available control covers and when it takes effect. Requests for a break can be discussed with our team independently of promotional activity. Our team can explain account closure and any outstanding account matters.
Privacy and account questions. Handle personal and payment information through the appropriate account process. This information website and the casino account serve different purposes, explained in our privacy notice. Use live chat for questions and describe the issue accurately, keeping passwords and unnecessary financial details out of messages you send to the team.
Governing law and current wording. The recorded terms are governed by Curaçao law. The current casino and offer wording applies to your selected activity. Questions about changes or disputes should be directed to our team for the applicable information. To get started, open your casino account subject to the eligibility and account conditions.
Use our services responsibly and only if you are 18 or over.